Queries, Partnership and Press
Whether your query is related to Products and Orders, Press or Partnerships inquiries, the Brand Ambassador Program or if you would like to join our community of sexual wellness experts, don't hesitate: this is this way!
Once your order has shipped, you will receive a tracking number via email. You will also receive updates from our delivery partner on your phone number via WhatsApp. You can use this to monitor your discreet massager's delivery until it arrives.
You can reach our customer support team through the contact form on this page, by email at hello@libertee.in, or by WhatsApp at +91-9886810404.
We're always looking for passionate individuals to join our Brand Ambassador program. You can find more information by reaching out to us.
For all press inquiries, please contact our team directly at hello@libertee.in.
Our dedicated customer support team is available from Monday to Saturday, 9 AM to 7 PM IST. We strive to respond to all inquiries within 24 hours.
Absolutely. We understand the importance of discretion. All Libertee orders are shipped in plain, unmarked packaging with no indication of the contents. For more details on our discreet delivery, please visit our Privacy & Discretion Policy page.
We offer a 2-day return policy on all unused and unopened products. For detailed information on our return policy, please visit our Shipping & Returns page.
All of our products have a3-month warranty. We offer a replacement in case of mechanical failure during that time. Our massagers are designed to last, so please follow the user manual for proper care. The warranty does not apply to products that are damaged.
All of our personal massagers are made with body-safe silicone that is free of phthalates and other harmful chemicals. Your safety and pleasure are our top priorities.
Yes, our massagers are waterproof. You can find specific details about each product's waterproof capabilities on its individual product page.
We recommend cleaning your massager with warm water and a mild soap after each use. Avoid harsh chemicals. Allow the device to air dry completely before storing it.
We accept a variety of payment methods, including credit/debit cards, UPI, and net banking.