We love to talk

And we love when it's simple!

Whether your query is related to Products and Orders, Press or Partnership inquiries, the Brand Ambassador Program or if you would like to join our community of sexual wellness experts, don't hesitate: this is this way!

Frequently Asked Questions

How can I contact Libertee if I have a question about a product?

Answer: You can reach out to our customer support team through the contact form on this page, by email at hello@libertee.in, or by WhatsApp: +91-9886810404.

How do I become a Libertee Brand Ambassador?

Answer: We're always looking for passionate individuals to join our Brand Ambassador program! You can find more information and apply on our Brand Ambassador page.

I'm a journalist/blogger and would like to feature Libertee. Who should I contact?

Answer: For all press inquiries, please contact hello@libertee.in

What are Libertee's customer service hours?

Answer: Our dedicated customer support team is available from Monday to Saturday from 9 AM to 7 PM [IST]. We strive to respond to all inquiries within 24 hours.

Does Libertee offer discreet shipping?

Answer: Absolutely! We understand the importance of discretion. All Libertee orders are shipped in plain, unmarked packaging with no indication of the contents.

What is Libertee's return policy?

Answer: "We offer a 2-day return policy on unused and unopened products. For detailed information on our return policy, please visit our Shipping & Returns page.

What is Libertee warranty?

Answer: All our products are meticulously checked before they are packed to ensure the highest quality. All products have a warranty of 3 months. In case of a mechanical failure during that time, we can offer a replacement. Remember: Libertee's products are design to last long: make sure to take care of them and follow the user manual at all times. The warranty does not apply if the products are damaged. For detailed information on our replacement policy, please visit our Shipping, Replacement & Returns page.

What are Libertee's products made of?

Answer: All Libertee products are made with body-safe silicone that is free of phthalates and other harmful chemicals. We prioritize your safety and pleasure.

Are Libertee's massagers waterproof?

Answer: Yes, Libertee's vibrators are waterproof. Please check the individual product pages for specific details about each product's waterproof capabilities.

How do I clean my Libertee vibrator?

Answer: We recommend cleaning your vibrator with warm water and mild soap after each use. Avoid using harsh chemicals or abrasive cleaners. Allow your vibrator to air dry completely before storing it.