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Frequently Asked Questions

What are Libertee personal body massager?

Libertee's personal body massagers are designed in France and crafted in India. They are made to enhance your intimate experiences and promote wellness.

We believe that wellness should be embraced with dignity and sophistication. Our personal body massagers for women, men and anyone in between: everyone deserves to take control and explore their own intimacy, with elegance and freedom.

Is shipping really free?

Yes, shipping is free on all your orders at Libertee. That's right, no additional charges or hidden fees. We believe in transparency and ensuring that you have a hassle-free shopping experience from start to finish.

More that that, we've ensured that your personal body massagers sold across India comes in a discreet packaging. Your privacy is our priority.

How long before my order ships?

Your order will be shipped within 1 to 2 business days. We have daily shipments to ensure your products are on their way to you promptly.

We understand the importance of maintaining confidentiality, and our external packaging is designed to be make sure that no one knows what is inside. Your personal body massagers come in a discreet packaging: a plain white carton box without any logos or branding will protect your privacy and ensure that only you know what's inside.

In rare cases, there may be exceptional circumstances that cause a slight delay beyond the usual timeframe. In such cases, we will be working diligently to minimize any potential delays and get your order to you as quickly as we can, all while maintaining the utmost discretion.

We're committed to keeping you informed every step of the way, providing you with tracking details so you can keep an eye on your shipment's progress while enjoying complete privacy. If you have provided a phone number that is registered on WhatsApp, you will receive updates from our delivery partners.

How long does delivery usually take?

Delivery typically takes 3 to 4 days from the date your order is shipped. We work closely with reliable delivery partners to ensure a smooth and timely delivery process. However, please keep in mind that delivery times may vary based on your location and any unforeseen circumstances that may arise.

In some cases, delivery may take up to 7 business days, depending on your location and external factors. Rest assured, we regularly follow up with our delivery partners to ensure your shipment is on track and received as early as possible.

As soon as your order is dispatched, we'll provide you with tracking details so you can keep an eye on its progress and know exactly when to expect its arrival.

Our goal is to make your shopping experience with Libertee as enjoyable and convenient as possible. If you have any concerns or questions about your delivery, our customer support team is always here to assist you.

So sit tight, and before you know it, your Libertee package will be at your doorstep.

Does Libertee deliver to my pincode?

Libertee delivers to as many locations in India as possible. While we cover most pincodes, there may be some rare instances where certain areas are not serviceable through our standard delivery channels. But worry not, we're committed to finding a way around it.

When placing your order, please ensure that you provide us with your accurate contact details. This way, if we encounter any challenges with delivering to your specific pincode, our support team will reach out to you promptly. We'll work closely with our delivery partners to explore alternative solutions.

Will my products be delivered discreetly?

Yes. Your personal body massager will be delivered in India in a discreet white cartoon, unmarked and without any logo.

When you receive your Libertee package, you can expect it to be in bubble wrap, carefully packaged in a plain white cartoon box, completely devoid of any explicit branding or labels. Our discreet packaging is designed to protect your privacy and maintain confidentiality.

How will I know when my order has been placed?

Once your payment is successfully captured and your order is confirmed on our end, an email confirmation will be sent to you promptly. However, please note that there might be a slight delay in case payment processing takes longer than usual.

Our commitment to your satisfaction extends beyond order confirmation. Should you have any questions or concerns along the way, our dedicated customer support team is always here to assist you.

Will all my packages come separately?

If you order multiple products, all your ordered items will be carefully packaged together, ensuring that they arrive at your doorstep as a single shipment. This approach helps us minimize waste and contribute to a more sustainable shipping practice.

Our goal is to deliver your complete order in the most efficient manner possible. However, it's important to note that there may be exceptions to this practice. In certain circumstances, such as when a specific product is temporarily out of stock or requires additional processing time, separate packages may be necessary to fulfill your order in a timely manner. If this occurs, rest assured that we will communicate any such arrangements to you promptly.

What are the forms of payment you take?

To help you buy our body massagers online, we've onboarded with multiple payment gateway partners. We accept all major credit and debit cards, including Visa, Mastercard, American Express, and more. You can also use UPI or other popular digital wallets such as Paytm, PhonePe, Google Pay, and others for a quick and convenient checkout process.

Rest assured, the security of your payment information is of utmost importance to us. We have implemented stringent measures to safeguard your data and ensure a secure transaction every time you shop with us.

Choose the payment method that suits you best to buy your next full body massager online in India.

Is COD an option?

No, we currently do not offer Cash on Delivery (COD) but we offer a wide range of trusted digital payment methods to ensure a seamless and hassle-free shopping experience.

If you absolutely require Cash on Delivery, you can find our products on popular platforms in India such as Tata 1mg or Nykaa. They usually offer Cash on Delivery services, but the prices might differ.

Can I change the shipping address last minute?

If you figure that you've entered an incorrect address or require a last-minute change, it's crucial to act swiftly. To request a shipping address change, please reach out to our dedicated customer support team as soon as possible. We'll make every effort to accommodate your request and update the address before your order is shipped.

We prioritize your satisfaction and aim to provide exceptional service. However, please bear in mind that once an order has been dispatched, it becomes more challenging to modify the shipping address. Therefore, prompt notification is essential to increase the likelihood of a successful address update.

Can I cancel my order?

In most cases, you can cancel your order within 24 hours of placing it by contacting our customer support team. We will do our best to accommodate your request and process the cancellation promptly. However, please note that our shipping process is designed to be efficient, which means that if your order has already been processed and shipped, cancellation may not be possible.

Your satisfaction is important to us, and we strive to accommodate your requests to the best of our ability. Reach out to our customer support team now if you need to cancel your order, and we will do our utmost to assist you.

Is there a return policy?

At Libertee, we strive to provide the highest quality products and services, and we want you to be fully satisfied with your purchase. We have implemented a comprehensive return policy to address any concerns or issues that may arise.

Please note that due to the personal nature of our products, we are unable to accept returns on items that have been opened, partially consumed, or used. However, we do offer returns or refunds in the following circumstances:

  1. Defective or damaged products during transit: if you receive a product that is defective or damaged, please contact our customer support team within 48 hours of receiving the package and provide your Order ID. We may request images or videos to verify the condition of the product. If the return is approved, we will initiate the refund or exchange process.
  2. Incorrect or missing items: If you receive an incorrect product or if any items are missing from your order, please notify us within 48 hours of receiving the package. We will investigate the issue and make arrangements to correct the error.

To initiate a return, please contact our customer support team with your Order ID and a detailed explanation of the issue. We will guide you through the return process and provide further instructions.

Please note that for approved returns, we require customers to cover the shipping costs, which include Rs. 50 for the initial shipment and Rs. 100 for the return shipment and processing.

Our dedicated team is here to assist you and ensure that any issues are resolved promptly and to your satisfaction. We appreciate your understanding of our return policy and strive to provide exceptional customer service.

What if my order is defective or damaged?

At Libertee, we take great care in inspecting and packaging our products to ensure they arrive in perfect condition. However, in the rare event that your order arrives defective or damaged, we are here to assist you.

If you receive a defective or damaged product, please contact us within 48 hours of receiving the package. We apologize for any inconvenience this may cause and assure you that we will promptly address the issue.

To expedite the resolution process, kindly provide us with your Order ID and detailed information about the defect or damage. We may also request images or videos to assess the situation accurately. Our dedicated customer support team will work closely with you to find the best possible solution, which may include a replacement, refund, or store credit.

Please note that our return policy applies to defective or damaged items as well. For more information on our return policy, please refer to the dedicated section on our website. We strive to make the return process as smooth and hassle-free as possible.

I don't think this product is for me. Can I get a refund?

We understand that individual preferences can vary, and we strive to provide the best possible experience for our customers.

If you have not opened the product and would like to request a refund, please contact us within 48 hours of receiving the package. We will guide you through the return process and provide you with further instructions.

Please note that, for safety and hygiene reasons, we are unable to offer refunds or accept returns for products that have been opened or used. We prioritize the health and well-being of our customers, and this policy ensures that all our products are in their original, unopened condition when sold.

If you have any concerns or questions regarding your specific situation, please don't hesitate to reach out to our customer support team. We are here to assist you and find a suitable resolution.

When can i expect my refund?

Once your refund request has been approved and it complies with our policies, we will process the refund within 15 days. However, please note that the exact timeframe for the refund to be reflected in your account may vary depending on the processing times of your bank or payment provider.

Typically, banks take a few business days to process refunds and credit the funds back to your original payment method. Some banks may take longer, especially in case of international transactions or certain payment methods.

We will make every effort to expedite the refund process and keep you informed of any updates or delays. If you have any concerns or questions regarding the status of your refund, please don't hesitate to contact our customer support team. We are here to assist you and ensure a smooth resolution.

How does your exchange policy work?

If you have received a product that you have not opened or used and you wish to exchange it for a different item or variant, please contact us within 48 hours of receiving the package. Provide us with your Order ID and the details of the product you would like to exchange.

We will review your request and, if approved, guide you through the exchange process. Please note that exchanges are subject to product availability. If the requested product is not available, we will work with you to find a suitable alternative or offer a refund.

To ensure a smooth exchange process, please make sure that the product is in its original packaging, unused, and that the external packaging has not been opened. We may require images or videos to verify the condition of the product.

Please note that you will be responsible for covering the shipping costs associated with the exchange. This includes the cost of returning the original product to us and the shipping fees for the replacement item.

Our team is here to assist you throughout the exchange process. If you have any questions or need further guidance, please reach out to our customer support team. We are committed to providing a seamless exchange experience and ensuring your satisfaction with our products.

Is ordering a personal body massager legal in India?

Yes. At Libertee, we prioritize legal compliance and the well-being of our customers. We understand the importance of ensuring that our products, website, and packaging align with the legal framework in India. When you order products from Libertee, you can do so with confidence, knowing that everything is designed to be entirely legal.

Our team of legal experts works diligently to ensure that our products and operations comply with all relevant laws and regulations. We have taken great care to ensure that our LiberTreat range does not violate any obscenity laws or any other legal provisions.

When you purchase from Libertee, you can safely and legally own and use the products we offer. We have taken the necessary steps to ensure that our products are in full compliance with Indian laws regarding sexual wellness products.

We understand the importance of providing a safe and trustworthy platform for our customers to explore and enhance their sexual wellness. By adhering to legal requirements, we aim to create a positive and secure environment for individuals to embrace their desires and experiences.

At Libertee, we are committed to promoting healthy relationships, encouraging open discussions, and providing access to high-quality products that enhance well-being.

How old do I need to be to shop at Libertee?

To shop at Libertee, you must be at least 21 years old. We prioritize the safety and well-being of our customers, and adhering to this age restrictions is an important part of our commitment.

As a responsible provider of sexual wellness products, we strictly enforce the age requirement of 21 years or older. This ensures that our products are accessed and used by individuals who are of legal age to make informed decisions about their sexual well-being.

We encourage you to review our terms and conditions for more detailed information regarding age restrictions and other important guidelines. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

At Libertee, we are dedicated to creating a safe and inclusive space for individuals to explore their sexual wellness journey, and we appreciate your understanding and cooperation in upholding the age requirements.

Is there a warranty on any product?

At Libertee, we take pride in ensuring the highest quality standards for our products. Each personal body massager undergoes meticulous testing and quality control measures before it is shipped to you. As our body massager are assembled and / or manufactured in India, we have full control over the production process, allowing us to maintain strict quality assurance.

While we have taken every precaution to ensure the longevity and durability of our products, we are unable to offer a warranty due to the personal nature of the items we sell. We understand that your satisfaction is paramount, and if you encounter any issues with your purchase, we encourage you to refer to our return policy for further assistance.

Each product comes with a detailed user manual that provides precise instructions on how to ensure its longevity and optimal performance.

The user manual covers important aspects such as cleaning and storage recommendations, ensuring that your body massager remains in excellent condition over time. By following these guidelines, you can extend the lifespan of your product and continue to enjoy its benefits for years to come.

Proper care and maintenance are essential for the longevity of your personal body massager. Our user manual serves as a valuable resource to guide you through the necessary steps to keep your product in top-notch shape. Should you have any questions or need further assistance, our dedicated customer support team is always ready to help.

With Libertee, you can trust that not only will you receive high-quality wellness products, but you'll also have the knowledge and resources to ensure their longevity. We are committed to providing a satisfying and long-lasting experience with your new full body massager.

How will Libertee handle my personal information?

At Libertee, we prioritize the privacy and security of your personal information. We handle your data with the utmost care and take measures to ensure its confidentiality. Rest assured that we will never sell your personal information to any third party.

We collect and use your personal information solely for legitimate purposes related to your order and to provide you with a seamless shopping experience. This includes processing your payment, verifying your identity, and arranging for the delivery of your products. We may also use your information to communicate with you regarding your order or to provide you with important updates and promotions related to our products and services.

To learn more about how we handle and protect your personal information, please refer to our privacy policy. It outlines the measures we have in place to safeguard your data and provides details on the types of information we collect, how it is used, and your rights and choices regarding your personal data.

At Libertee, your privacy is of the utmost importance to us. We are committed to maintaining the confidentiality of your information and ensuring that it is used only for legitimate purposes in accordance with applicable data protection laws and regulations. Refer to the Privacy Policy at any time.

Are Libertee personal body massagers safe?

Yes. At Libertee, your safety and satisfaction are our top priorities. We understand the importance of providing products that are not only enjoyable but also safe to use. That's why we take several measures to ensure the safety and quality of our products.

Firstly, we directly source materials from ISO certified suppliers and manufacturers. ISO certification ensures that the materials we use meet international standards for quality and safety. We prioritize working with trusted suppliers who adhere to strict quality control processes.

Secondly, we maintain traceability for all the components used in our products. This means that we can track and verify the origin and quality of each component. By ensuring traceability, we have better control over the manufacturing process and can guarantee the safety and quality of our products.

Lastly, our silicone compound, which is unique to Libertee, is carefully formulated to meet the highest safety standards. It does not contain any hazardous or potentially harmful components. We strictly follow ISO recommendations for the composition of our silicone compound to ensure its safety and suitability for intimate use.

We are committed to providing you with high-quality products that you can trust. When you choose Libertee, you can feel confident that our products have undergone thorough testing and meet rigorous safety standards. Your well-being is our priority, and we strive to deliver products that offer both pleasure and peace of mind.

If you have any specific concerns or questions about the safety of our products, please don't hesitate to reach out to our customer support team. We're here to provide you with the information and reassurance you need to make informed decisions about your wellness.

What if I have an allergic reaction?

At Libertee, we strive to create products that are safe and suitable for a wide range of individuals. While our silicone compound is hypoallergenic, meaning it does not cause allergies or sensitivities, it's important to remember that everyone's body is unique, and individual reactions may vary.

In the unlikely event that you experience a reaction or any discomfort while using our products, we recommend discontinuing use immediately. If symptoms persist or worsen, we advise consulting a healthcare professional or your doctor for further guidance.

To minimize the risk of any adverse reactions, we strongly recommend conducting a patch test before using any new product. Put the product to a discreet area of your body, such as the inner forearm, and monitor the area for any signs of irritation or allergic reaction over a 24-hour period. If no adverse reactions occur, it is generally safe to use the product as directed.

Your safety and well-being are important to us, and we want you to have a positive and comfortable experience with our products. If you have any concerns or questions about potential allergies or sensitivities, we encourage you to consult with a healthcare professional who can provide personalized advice based on your specific needs and medical history.

Please remember to always use our products as directed, and if you have any doubts or concerns about their compatibility with your body, it's best to seek professional guidance.

Do I need to take care of customs?

By crafting our products in India, we eliminate the need for customs involvement. When you place an order with Libertee, you can enjoy a hassle-free shopping experience without worrying about any additional customs fees or complications.

We take pride in our locally sourced materials, assembly and production, ensuring that our products meet the highest quality standards while also providing you with a seamless purchasing process. With Libertee, you can shop confidently, knowing that your order will be delivered without any customs-related issues or unexpected charges.

We strive to make wellness products and full body massagers accessible and convenient for everyone in India, and handling customs matters is one way we simplify the process for you. Sit back, relax, and let us take care of everything so you can focus on enjoying your experience to the fullest.

Where are your products made?

Our products are designed in Paris, France.
Further, we are delighted to share that all our products are crafted in Bangalore, India. At Libertee, we believe in the immense talent and capabilities of Indian manufacturers and artisans, which is why we have chosen to craft our products locally from Bangalore, Tumkur and Mysore. From the packaging to the final assembly line, we prioritize working with skilled craftsmen and manufacturers across the country.

By assembling everything in India, we maintain full control over the production process, ensuring that our products meet the highest standards of quality, safety, and craftsmanship. We work closely with our suppliers to source the finest materials, carefully select components, and adhere to rigorous quality control measures. This enables us to deliver exceptional and premium body massager that you can trust and enjoy with confidence.

We work closely with our partners to maintain traceability and adhere to industry guidelines, providing you with sexual wellness products of exceptional quality.

By supporting Libertee, you not only invest in premium sexual wellness products but also contribute to the vibrant Indian manufacturing ecosystem. We are proud to support local industries.

Are your products vegan?

Yes, Libertee products are all vegan-friendly. We understand and respect the importance of ethical and cruelty-free choices, which is why we ensure that our products are free from any animal-derived ingredients or by-products. You can confidently enjoy our range of wellness products, knowing that they align with your vegan lifestyle.

What if I accidentally consume (eat) a product?

If, in an unforeseeable chain of events, you accidentally consume (eat) one of our products, we strongly recommend seeking immediate medical attention and consulting with a doctor. Our products are designed for external use and not intended for consumption, it is essential to prioritize your well-being and take appropriate measures if an accidental ingestion occurs. It is important to provide your healthcare professional with all relevant information about the product to ensure a proper assessment and appropriate medical advice. Your safety and health are our utmost concern, and we encourage you to take any accidental ingestion seriously and seek professional medical assistance promptly.

How long do your products last? Do they have an expiry date?

We typically estimate that our products can endure approximately 500 battery cycles before requiring a replacement. Our products are designed to provide long-lasting enjoyment and are built to withstand regular use. While specific product lifespans may vary depending on factors such as usage patterns and care.

It's important to note that this estimate is a general guideline and individual experiences may vary. Additionally, our body massagers have have specific care instructions or recommended maintenance practices outlined in the user manual to help prolong their lifespan. Regarding expiry dates, as long as our products are properly stored and maintained according to the provided instructions, they do not have an expiration date. We encourage you to refer to the user manual or product packaging for any specific guidelines or recommendations related to the longevity and maintenance of your chosen body massager.